Help & Support
Frequently Asked Questions
Answers to the most common questions about publishing events, selling tickets, and attending shows with Tixters.
What is Tixters and who is it for?
Tixters is a multi-vendor ticketing platform where organisers can publish events and fans can discover and buy tickets in a few clicks. It’s built for concerts, conferences, festivals, workshops, and any experience that needs smooth entry and reliable capacity control.
How do I create and publish an event?
Click the Create Event button in the navigation and you’ll be taken to the organiser dashboard. From there you can set up your venue, pricing, ticket types, schedule, and publish the event to the public Tixters marketplace. Changes you make in the dashboard are reflected on the marketing site in real time.
How do ticket buyers receive their tickets?
After a successful purchase, guests receive a confirmation email with their ticket and QR code. They can present the digital ticket on their phone or print it out. At the venue, staff can scan codes using the organiser tools to validate entry and prevent duplicate use.
What is your refund and cancellation policy?
Refund rules are set by each organiser for their event. Many events allow refunds or ticket transfers up to a certain cutoff time, while others are non-refundable. The specific policy is always shown on the event page before checkout, and any changes or cancellations are communicated via email.
Are there fees for using Tixters?
Tixters charges a small service fee per ticket, which can be absorbed by the organiser or passed on to the buyer at checkout. Exact fees depend on your region, payment method, and volume. For high-volume or enterprise events, we can provide custom pricing.